Stornierungsrichtlinie
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Cancellation Notice Period
You may cancel your subscription at any time. To avoid being charged for your next billing cycle, cancellations must be submitted at least 5 days before your next scheduled renewal date.
Cancellations received after this period will take effect at the end of the current billing cycle, and no refund will be issued for the remaining period already charged.
You can cancel your subscription in any of the following ways:
- Via your account — log in to your account and manage your subscription from the Subscriptions section
- Via your order confirmation email — use the cancellation link provided
- By contacting us — email info@theurbanescape.co.uk info@theurbanescape.co.uk with your order number and we'll process it for you
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Contact Us
For any subscription queries: info@theurbanescape.co.uk