Contact Us

Questions? We're here.

We're here to help. Whether you have a question about our products, need assistance with an order, or simply want to get in touch, our team is happy to assist.

Customer Support

Email: info@theurbanescape.co.uk

Support hours: Monday–Friday, 9:00am–5:00pm (UK time)

We aim to respond to enquiries within one working day.

Business Correspondence Address

The Urban Escape
66 Paul Street
London, EC2A 4NA
United Kingdom

This is a business correspondence address, not a retail store, collection point or returns location. Please contact our customer support team before sending any returns.

Orders & Returns

Need assistance with an order, delivery or return? Contact us using the form below or email our customer support team. We'll be happy to guide you through the appropriate process.