Terms of service

Last updated: October 2026

1. INTRODUCTION & BUSINESS IDENTITY

These Terms of Service ("Terms") govern your use of the website located at www.theurbanescape.co.uk ("the Website") and any purchases made through it. The Website is operated by The Urban Escape, a UK-based online retail business.

Registered Business Details:

  • Trading name: The Urban Escape
  • Registered business name: Premium Shift Commerce Ltd.
  • Registration number: 17221549
  • Registered address: 66 Paul Street, London, EC2A 4NA, United Kingdom
  • Email: info@theurbanescape.co.uk
  • Telephone: +44 7453198901
  • Website: www.theurbanescape.co.uk

By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use this Website.

2. ELIGIBILITY

You must be at least 18 years of age, or the age of majority in your jurisdiction, to place an order on this Website. By placing an order, you confirm that you meet this requirement. We reserve the right to cancel orders where eligibility cannot be confirmed.

3. OUR PRODUCTS & BUSINESS MODEL

The Urban Escape curates and retails premium lifestyle products across kitchen, home, outdoor, and wellness categories. We source products from a network of carefully selected third-party suppliers and fulfilment partners. While we maintain quality standards across all listings, product specifications, imagery, and availability are subject to change without notice.

Product descriptions are provided in good faith and are as accurate as reasonably possible. Colours and appearances may vary slightly due to screen display differences.

4. ORDERS & CONTRACT FORMATION

Submitting an order on this Website constitutes an offer to purchase. A legally binding contract is formed only when we send you an order confirmation email. We reserve the right to decline or cancel any order at our discretion, including but not limited to cases involving pricing errors, stock unavailability, suspected fraud, or incomplete payment.

If we cancel your order after payment has been taken, a full refund will be issued promptly to your original payment method.

5. BILLING TERMS, PRICING & PAYMENT

All prices are displayed in British Pounds Sterling (GBP £). The Urban Escape is not currently VAT registered. Shipping costs and any additional charges are calculated and clearly displayed at checkout before payment is taken.

Accepted Payment Methods: We accept major credit and debit cards, including [Visa, Mastercard, American Express], as well as [PayPal, Apple Pay, Google Pay]. All transactions are processed securely through our payment gateways.

Billing Conditions: Full payment is captured at the time you place your order at checkout. We reserve the right to amend prices at any time; however, the price applicable to your order is the price displayed at the time of checkout confirmation. There are no hidden fees or recurring charges unless explicitly stated for a specific subscription product.

6. SHIPPING, DELIVERY & FULFILMENT

Orders are fulfilled in accordance with our Shipping Policy. Order processing typically takes [1 to 3] business days. As we work with multiple suppliers, dispatch locations, carriers, and delivery timeframes may vary by product. Estimated delivery windows are stated on product pages and at checkout where applicable.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not liable for delays caused by carriers, customs authorities, or events beyond our reasonable control. For full details, please review our Shipping Policy.

7. RETURNS, REFUNDS & CONSUMER RIGHTS

Your statutory rights are fully protected under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Return Window & Conditions: You have the right to cancel your order and initiate a return within 14 days of receiving your item, without giving any reason. Items must be returned in their original condition, unused, and in their original packaging.

Refund Process: Once we receive and inspect the returned item, approved refunds will be processed back to the original method of payment within [10] business days.

For step-by-step return instructions, specific supplier return locations, and details on return shipping costs, please consult our full Return & Refund Policy.

8. MULTI-SUPPLIER DISCLOSURE

The Urban Escape operates as a curated online retailer sourcing products from multiple third-party suppliers. Orders may be dispatched from different locations and by different carriers depending on the product purchased. In all cases:

  • Your statutory rights under UK law are fully upheld.
  • We act as the merchant of record and are your point of contact for all queries.
  • Supplier identities are not disclosed unless required by law or relevant to your query.

9. INTELLECTUAL PROPERTY

All content on this Website — including but not limited to text, product descriptions, images, graphics, logos, and design — is the intellectual property of The Urban Escape or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent. Personal, non-commercial use is permitted.

10. THIRD-PARTY LINKS & SERVICES

This Website may contain links to third-party websites or integrate third-party tools and services. These are provided for convenience only. We have no control over and accept no responsibility for the content, privacy practices, or reliability of any third-party services. Your use of such services is entirely at your own risk.

11. SHOPIFY PLATFORM DISCLOSURE

This Website is built and hosted on the Shopify platform (Shopify Inc., 151 O'Brien Street, Ottawa, Ontario, Canada). Shopify is a technology provider and is not a party to any transaction between you and The Urban Escape. Shopify bears no responsibility for purchases, disputes, or any aspect of the commercial relationship between you and The Urban Escape.

12. PRIVACY & DATA PROTECTION

We are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, store, and protect your information. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more information, please visit our [Privacy Policy Link].

13. PROHIBITED CONDUCT

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited conduct includes but is not limited to: fraud, impersonation, unauthorised data collection, distribution of malicious software, and any activity that disrupts or damages the Website or its users.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, this Website and its contents are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, The Urban Escape shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of this Website or any products purchased through it.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under UK law.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Urban Escape, its employees, agents, and suppliers from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of this Website.

17. AMENDMENTS TO THESE TERMS

We reserve the right to update or amend these Terms at any time. The date of the most recent revision is displayed at the top of this page. Your continued use of this Website following any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

18. GOVERNING LAW & JURISDICTION

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. CONTACT & COMPLAINTS

If you have any questions, concerns, or complaints regarding these Terms or your experience with The Urban Escape, please contact us: The Urban Escape

  • Address: 66 Paul Street, London, EC2A 4NA, United Kingdom
  • Email: info@theurbanescape.co.uk
  • Telephone: +44 7453198901
  • Website: www.theurbanescape.co.uk

We aim to respond to all enquiries within 1 business day (Monday–Friday).