About Us

The Urban Escape

The Urban Escape is a UK-based premium lifestyle retailer, curating a carefully selected range of drinkware, wellness, home, and outdoor products for modern urban living. We believe that everyday moments — your morning coffee, a weekend in nature, a mindful evening at home — deserve to be elevated with products that are built to last and designed to inspire.

Our Story

The Urban Escape was founded with a clear purpose: to bring together the very best in lifestyle essentials under one roof. Frustrated by the noise of mass-market retail, we set out to create a destination where quality, design, and sustainability come first. Every product in our store is hand-picked by our team and assessed against our standards for craftsmanship, functionality, and ethical sourcing before it reaches you.

What We Sell

Our curated catalogue spans four core categories:

Drinkware — Premium water bottles, tumblers, and flasks from trusted brands including HYDY and ion8
Wellness — Supplements, self-care, and mindful living essentials
Home & Fragrance — Candles, diffusers, and home accessories for a calm, considered space
Outdoor & Travel — Bags, accessories, and gear for life on the move

Our Values

We are committed to sustainability, transparency, and quality. We partner only with suppliers who share our values, and we continuously review our product range to ensure it meets the evolving expectations of our customers and the planet. Where possible, we prioritise eco-friendly materials, ethical manufacturing, and minimal packaging.

Business Information

Trading Name: The Urban Escape
Registered Company Name: Premium Shift Commerce Ltd.
Company Registration Number: 17221549
Country of Operation: United Kingdom
Business Address: 66, Paul Street, London, EC2A 4NA
Customer Support Email: hello@theurbanescape.co.uk
Support Hours: Monday – Friday, 9:00am – 5:00pm (GMT)

Our Commitment to You

We stand behind every product we sell. If something isn't right with your order, we'll make it right — no hassle, no runaround. Our customer support team is here to help with any questions about your order, delivery, or products.

✅ Free standard UK shipping on orders over £40
✅ 30-day returns on unused items in original packaging
✅ Tracked dispatch with confirmation email
✅ Responses within 24 hours on business days

Trust & Security

The Urban Escape is a legitimate UK-based online retailer operating in full compliance with UK consumer protection legislation, including the Consumer Rights Act 2015, and the UK GDPR. Our store is secured with SSL encryption and all payments are processed through trusted, PCI-compliant payment providers including Shopify Payments, PayPal, Apple Pay, and Google Pay.

You can review our full policies at any time: