Frequently Asked Questions
Some questions and answers are automatically generated.
What materials are your products made from?
We curate products built to last — from premium stainless steel drinkware and canvas wallets to carefully crafted home fragrance. Each product page lists the specific materials used, so you always know exactly what you're getting.
Are your products worth the price?
Quality speaks for itself — and our customers agree. Every product in our collection is selected for its craftsmanship, durability, and design. We believe in offering genuine value, not just a price tag.
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. You'll receive a confirmation email with tracking details once your order has been dispatched.
What happens if my order takes longer than expected?
Occasionally courier delays can occur outside our control. If your order hasn't arrived within 7 working days, please get in touch and we'll investigate promptly.
Are your kids' water bottles BPA-free and safe for children?
es — our stainless steel kids' bottles are BPA-free and food-safe. They're designed with little ones in mind: leak-proof, durable, and easy to clean.
Are the kids' water bottles dishwasher safe?
The bottles are best hand-washed to preserve the finish and insulation performance, though the lids are generally dishwasher-safe on the top rack.
What is your returns policy?
We offer a 30-day returns policy on unused items in their original packaging. If something isn't right, contact us and we'll make it right — no fuss.
What if my item arrives damaged?
We're sorry if that happens. Please contact us within 48 hours of delivery with a photo of the damage and we'll arrange a replacement or full refund straight away.
What materials are commonly used in the drinkware and bottles?
Drinkware is primarily made from stainless steel with vacuum insulation technology to keep drinks at ideal temperatures for extended periods. Other materials include borosilicate glass, ceramic with silicone lids, and Recyclon™ (a plant-based plastic alternative). Many bottles feature double-wall insulation, food-grade materials, and are designed to be leak-proof and eco-friendly.
What sustainability features are emphasized across the product range?
Sustainability is a consistent theme throughout the catalog. Products feature recyclable and eco-friendly materials including 100% organic cotton, recycled polyester, borosilicate glass, and natural waxes (soy, rapeseed, and coconut blends). Many items are designed to be reusable and durable, reducing single-use plastics. Packaging is often recyclable or compostable, and carbon-neutral options are available.
What fragrance styles are available in candles and diffusers?
The store offers diverse fragrance families including fresh and clean scents (citrus, herbal, oceanic), warm and woody fragrances (cedar, sandalwood, oud), floral blends (rose, violet, jasmine), spiced and aromatic options (cinnamon, ginger, clove), and travel-inspired scents (Moroccan, Venetian, Scandinavian, Japanese-inspired). Candles and diffusers are primarily made from natural wax blends with essential oils.
What size options are available for bags and backpacks?
The store offers bags in a range of sizes from compact options (mini charms under 10cm) through small crossbody bags (around 2-4 litres) to medium messenger bags (6-11 litres) and large holdalls and daypacks (20-45 litres). Specific sizes cater to different uses including everyday carry, travel, commuting, gym use, and outdoor adventures.