Contact

Get in Touch

We're here to help. Whether you have a question about an order, a product, or anything else — our team is ready to assist.

Customer Support

Email: info@theurbanescape.co.uk
We aim to respond to all enquiries within 1 business day (Monday–Friday).

Business Information

The Urban Escape is a UK-based online retailer. We are committed to transparent, honest service and operate in full compliance with UK consumer protection regulations.

Returns & Orders

For questions about returns, refunds, or order status, please review our Returns Policy and Shipping Policy first — you may find your answer there. If not, don't hesitate to reach out.