We want every purchase to feel right. If you'd like to return an order, please read the information below before completing the form.

EU and UK customers have the legal right to withdraw from their order within 14 days of receiving it, without giving a reason. To exercise this right, complete the form below to notify us of your intention to withdraw.

Please note: Submitting this form notifies us of your intention to withdraw. Our team will review your request and contact you within 24 hours to confirm and arrange your return.

Need to Cancel an Unshipped Order?

If you've changed your mind before your order has been dispatched, you have 24 hours from placing your order to request a cancellation. Email us directly at info@theurbanescape.co.uk as soon as possible and we'll do our best to stop the shipment before it leaves.