FAQ

Orders & Shipping

How long does delivery take?

Standard UK delivery takes 3–5 working days. Express options are available at checkout. International orders typically arrive within 7–14 working days.

Do you offer free shipping?

Yes! We offer free standard UK shipping on all orders depending on product and varies from £40 more. Orders below this threshold have a flat shipping fee applied at checkout.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Simply contact us and we'll guide you through the process.

How do I return or exchange an item?

Get in touch via our Contact page with your order number and reason for return. We'll arrange a return label and process your refund or exchange promptly.

Products

What materials are your tumblers and bottles made from?

Our drinkware is crafted from high-grade stainless steel and premium food-safe materials, designed for durability, style, and everyday use.

Are your products BPA-free?

Yes, all of our products are 100% BPA-free and food-safe, so you can enjoy your drinks with complete peace of mind.

How do I care for my drinkware?

We recommend hand washing with warm soapy water. Most of our products are not dishwasher-safe to preserve the finish and insulation performance.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely at checkout.

Is it safe to pay on your site?

Completely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.

General

How do I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.

Do you offer gift wrapping or gift cards?

Yes! Gift cards are available in the store. For gift wrapping, please leave a note at checkout and we'll do our best to accommodate your request.